FAQ
Questions, answered
Straight answers on payments, files, access, refunds, and privacy. For anything else, email [email protected].
SignWise is a self-serve document preparation service operated by Ditra (established in Spain). SignWise is not a law firm, is not regulated by the Solicitors Regulation Authority (SRA), does not provide legal advice, and does not carry on reserved legal activities under the Legal Services Act 2007 (section 12 and Schedule 2, paragraph 5). You prepare your document from your answers, review it carefully, and sign it yourself. SignWise is not responsible for legal outcomes. Seek independent legal advice if you are unsure whether a document suits your property or circumstances.
How do I pay?
You pay once per document or pack through Stripe Checkout. SignWise does not store card numbers. Prices are gross and include VAT for UK consumers. There is no subscription.
What do I get after I pay?
You get the final, unwatermarked files for what you bought. Most documents include a PDF; where the product offers it, you also get an editable Word (DOCX) file. Preview downloads stay watermarked and are free.
Can I change my answers after paying?
Yes. Open your case from the sign-in link, go back to the questionnaire, and change answers. The draft updates. Download the final only when you are ready — the first final download is recorded and ends the 14-day refund window for that order.
How long can I access my case?
Your questionnaire answers and drafts stay available while the case is active. They are deleted about 24 months after the last activity on the case, as described in the terms. Payment records may be kept longer for tax.
How long do you keep my data?
Account email, encrypted answers, orders, and whether a final file was downloaded are stored while you use the service. Answers and drafts are deleted about 24 months after the last activity on the case. You can ask for access, correction, or deletion by emailing [email protected].
How does the 14-day refund work?
You can ask for a full refund within 14 days of payment only if you have not downloaded the final document for that order. Watermarked previews do not count. Use the Request refund button on your dashboard for that order while you are still eligible, or email [email protected] with the email you paid with and what you bought. See the refund policy for details.
Is SignWise legal advice?
No. SignWise is not a law firm, is not regulated by the Solicitors Regulation Authority, and does not provide legal advice or carry on reserved legal activities under the Legal Services Act 2007. You prepare and review your document from your answers and sign it yourself. Seek independent legal advice if you are unsure.
Who is SignWise for?
Landlords and resident landlords letting homes in England. The questionnaire blocks Wales, Scotland, and Northern Ireland addresses. Documents are built from current England law and official GOV.UK forms and guidance where the statute requires them.
How do I contact you?
Email [email protected]. Sign-in is passwordless: we send a one-time link to your email.